In-N-Out CEO Lynsi Snyder has broken her silence regarding the closure of the company’s Oakland location earlier this year, shedding light on the factors that led to the decision. The closure, which took place on March 24, marked the first time in the chain’s 75-year history that a location was permanently shut down.
The Oakland site, near the Oakland International Airport, had been operational for nearly two decades. In January, the company’s operating officer, Denny Warnick, attributed the closure to “ongoing issues with crime” in the area. In-N-Out cited escalating incidents of car burglaries, theft, and violence, which were reportedly frequent at the location.
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Speaking on PragerU’s Real Talk show, Snyder described the location as “absolutely dangerous,” revealing a string of violent incidents that led to the closure, including gunshots fired through the store and a stabbing. Snyder noted the company had repeatedly attempted to improve safety conditions but was unable to provide a secure environment for customers and employees.
“We just felt like this was not OK,” Snyder said. “For the safety of our associates, we couldn’t continue operating there.”
Despite its popularity and profitability, In-N-Out could no longer overlook the risks posed to its staff and customers. “Despite taking repeated steps to create safer conditions, our customers and associates are regularly victimized by car break-ins, property damage, theft, and armed robberies,” Warnick said in January. “The frequency and severity of these crimes left us no alternative.”
The company also faced significant delays in police response times to 911 calls, which Snyder described as “alarming.”
As a result of the closure, nearly 100 employees were either transferred to nearby locations in San Francisco or provided with severance packages.
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